About Us

Welcome to Pets Unleashed - your pet store for Quality, Healthy and Fun pet food, pet supplies & pet accessories...

At Pets Unleashed we believe all pets should have access to quality, healthy & fun pet products and pet supplies.  That's why, as well as from our retail pet shop and aquarium shop in Brisbane, we also offer a range of our favourite pet supplies and accessories from our online pet store.  We believe our job is to help pet owners find the right pet products for every situation.  Our pet supplies & pet accessories are especially chosen to help you make the right choices - whether it's switching to a healthier & more natural diet for your pet; training your pet; selecting that perfect dog or cat bed; or simply finding a fun & interactive new pet toy.  Got a problem you're not sure how to solve?  Give us a call or send us an email, we'll be happy to help.   Go on, unleash yourselves...


How We Started - nearly 20 years ago

Pets Unleashed started as a small pet supplies store in Brisbane in 2005.  It started from the passion Sarah had to build a pet shop that she would want to shop at herself, where not only customer care but pet care was the top priority.  We wanted a pet store that didn't try to sell people things they didn't need - a pet store that listened to its customers and tried to provide them with good advice and options to help them to choose what was best for their pet and their own situation.

The really early days were all about spending time talking to our customers and working with them to answer their questions and solve their problems.  We're also an independent store - so we're not tied to a set list of suppliers.  We worked hard with suppliers large and small to find the best and most innovative products.

In 2009 we had out-grown our original store and moved to much larger premises in Morningside.  We also expanded our range and our staff. Our core principles have never changed however-  the customer and their pets are always our first priority.

Our Online Store Starts in 2006

After the success of our original "bricks and mortar" store, we decided to open our first online store in 2006.  We were determined to set our online store up with the same level of customer service as our physical store:  To provide a great range of products; to be available to answer questions and offer advice; and to serve people as best and as fast as we could. We revamped out our online store a couple of years later and the online store continues to grow from strength to strength.

Just For Pets

Pets Unleashed is a proud member of the Just For Pets family.  Just For Pets is Australia’s largest group of independent pet retailers. Proudly representing over 50 stores around the country who trade under their original shop names and actively support their local communities. Being a member of Just For Pets brings to our customers the best products and services on offer as well as great prices and expert training for our staff.

So who are the People of Pets Unleashed?

The staff of Pets Unleashed are all passionate pet owners and have many different pet and retail specialties:

Kayla our Store Manager is in charge of the overall shop and online management day to day.  She has completed a Certificate III in Animals Studies and is knowledgeable in all animals. Kayla has kept and worked with many pets and fish for a number of years. She loves spending time with her huskyXlab. Kayla is super friendly and can help you answer any questions.

We also have a number of very experienced casuals - Who together own and care for a whole range of pets and help out across the board with certificates in animal studies. 

Lucy's love for animals began when she was shown how much love they have to offer, and it continues everyday as she watches them live their lives and interact with the world around them. She loves supporting and caring for them to give them the best life possible, her blue tongue Demetrius knows this well and is very spoiled. If she can do anything in life she wants to make every pet's life as comfortable as possible. 

Evie grew up on a sheep farm in central Victoria and had lots of pets and farm animals. She had a particular love for her rabbits and her cat, Haystack, who thought he was a farm dog. When she was a toddler, she made nests for the magpies in her garden and named them Amelia, Camelia, God and Jesus. These days, she enjoys spending time with her partner's dog and two cats.
Sienna grew up around lots of animals and taking care of them which has made me form an extreme soft spot for animals today. I currently have two pet dogs and two pet rats who I love dearly. My dream pets would be a possum and a ferret.
Owners Karen and Janine have over 40 years combined pet industry knowledge and expertise. They share a love for all animals (between them owning a menagerie of pets!) and a passion for small business. 
Having owned and operated Pet Shops for over 20 years, Karen is not afraid to be innovative and bold in her business decisions, putting her flair on the store and ensuring that Pets Unleashed remains a destination pet lovers want to visit, not just another lifeless corporate store experience.
Knowledge and expert advice is key to our success at Pets Unleashed and we take pride in ensuring our staff know their stuff.