About Us

Welcome to Pets Unleashed - your pet store for Quality, Healthy and Fun pet food, pet supplies & pet accessories...

At Pets Unleashed we believe all pets should have access to quality, healthy & fun pet products and pet supplies.  That's why, as well as from our retail pet shop and aquarium shop in Brisbane, we also offer a range of our favourite pet supplies and accessories from our online pet store.  We believe our job is to help pet owners find the right pet products for every situation.  Our pet supplies & pet accessories are especially chosen to help you make the right choices - whether it's switching to a healthier & more natural diet for your pet; training your pet; selecting that perfect dog or cat bed; or simply finding a fun & interactive new pet toy.  Got a problem you're not sure how to solve?  Give us a call or send us an email, we'll be happy to help.   Go on, unleash yourselves...


How We Started - over 10 years ago

Pets Unleashed started as a small pet supplies store in Brisbane in 2005.  It started from the passion Sarah had to build a pet shop that she would want to shop at herself, where not only customer care but pet care was the top priority.  We wanted a pet store that didn't try to sell people things they didn't need - a pet store that listened to its customers and tried to provide them with good advice and options to help them to choose what was best for their pet and their own situation.

The really early days were all about spending time talking to our customers and working with them to answer their questions and solve their problems.  We're also an independent store - so we're not tied to a set list of suppliers.  We worked hard with suppliers large and small to find the best and most innovative products.

In 2009 we had out-grown our original store and moved to much larger premises in Morningside.  We also expanded our range and our staff. Our core principles have never changed however-  the customer and their pets are always our first priority.

Our Online Store Starts in 2006

After the success of our original "bricks and mortar" store, we decided to open our first online store in 2006.  We were determined to set our online store up with the same level of customer service as our physical store:  To provide a great range of products; to be available to answer questions and offer advice; and to serve people as best and as fast as we could. We revamped out our online store a couple of years later and the online store continues to grow from strength to strength.

Just For Pets

Pets Unleashed is a proud member of the Just For Pets family.  Just For Pets is Australia’s largest group of independent pet retailers. Proudly representing over 65 stores around the country who trade under their original shop names and actively support their local communities. Being a member of Just For Pets brings to our customers the best products and services on offer as well as great prices and expert training for our staff.

So Who are the People of Pets Unleashed

Here are the staff of Pets Unleashed. We are all passionate pet owners and have many different pet and retail specialties:

Kayla is our Store Manager in charge of overall Shop and Online management day to day.  She has completed a Certificate III in animals studies and is knowledgeable in all animals. Kayla has kept and worked with many pets and aquariums for a number of years. She loves spending time with her huskyXlab. Kayla is super friendly and can help you answer any questions.

Kaitlyn is our Assistant Store Manager  -  In charge of the Aquarium, she has completed both a Certificate III in Companion Animals and Animal Studies and is currently on the path to become a vet nurse. She is a keen Border Collie enthusiast who has been working at Pets Unleashed for over 6 Years and is happy to help in anyway.

We also have a number of very experienced casuals - currently Rhianna and Krystal.   Who together own and care for a whole range of pets and help out across the board with certificates in animal studies.