"We know your pets"


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Don’t Compromise On What’s Best for You and Your Pet: Seven Reasons Why You’ll Be Glad You Chose Pets Unleashed.

Reason # 1

We're a real pet store.  We are a real pet store run by real people who know and love pets.  We have a large physical store in Brisbane so we interact with real customers and their pets everyday.  We cater for dogs, cats, birds, reptiles, fish, guinea pigs, mice and other critters.  We also sell a range of live pets (fish, reptiles, guinea pigs, birds, mice, hermit crabs, scorpions, turtles) and are proud to be an external rehoming centre for the Animal Welfare League (AWL) of QLD and find homes for rescued cats and kittens.

Reason # 2

We know pets and pet products.   We interact with people and their pets everyday.  We talk to our customers and listen to their feedback on how a product has worked for them (or in some cases didn't work).  We help with common (and not so common) pet problems and concerns. Our staff are highly trained and experienced - and we are all passionate pet owners with many different pet and retail specialities.  We know our products and how they can best work for you and your pet.  Pets Unleashed are your pet experts.

Reason # 3

You'll receive personalised service from an independently owned and operated pet store.   Experience the difference at Pets Unleashed.  See why our customers tell us again and again "I love your shop".  See why we hear several times a day "thank you so much for all your help".  We're independently owned and managed.  We're not a chain so we can be individuals instead of scripted.    We want to give you the best advice and sell you the best product because we aren't on commision - we want you to come back again and again.  See why three out of four of our first time visitors make us their regular pet shop.

Reason # 4

Our range of quality, healthy and fun pet products.  We have a large range of products and items that are different from a lot of other pet stores.  We really do believe our job is to help you find Quality, Healthy & Fun pet products that meet the needs of both you and your pets.  The products in our store have been selected based on the positive feedback we receive from the customers that we see every day.   We stock products we believe will maximise the enjoyment for both you and your pet.   If you're looking for something in particular and can't see it in-store or on our website - please ask, we'd be happy to try and source it for you.  

Reason # 5

We're easy to contact - and we're here to help.   We can be contacted 7 days a week - whether you pop into our store, give us a call or send us an email.  We'd love to chat to you about your pet.  Our friendly team can help you to find that special product, answer any questions or provide advice.  Remember, we're a real pet store, so call us on 1300 46 11 77 (local call cost)  - we're here to help.

Reason # 6

Our stock is onsite - so we can ship fast.  We stock the products we have online in our pet store so 97% of our stock is ready to ship and you don’t have to wait.  We also ship twice a day, so we can get your order out the door quickly and on its way to you.

Reason # 7

You can be confident you'll be getting a quality product.   Quality at Pets Unleashed is having the confidence that the product you buy is going to meet your expectations and perform in the way it should.  Where our products are dearer than other cheaper alternatives it’s because we’ve tested the cheaper ones and know they do not meet our quality expectations. We only stock products we believe are worth what you pay for them and we price at RRP where available.  We also have a "no questions asked" guarantee with every purchase so if you're not completely satisfied, simply return your purchase to us.