About Us

How We Started - 6 years and still growing!

Pets Unleashed started as a small pet supplies store in Brisbane in 2005.  It started from the passion Sarah had to build a pet shop that she would want to shop at herself, where not only customer care but pet care was the top priority.  We wanted a pet store that didn't try to sell people things they didn't need - a pet store that listened to its customers and tried to provide them with good advice and options to help them to choose what was best for their pet and their own situation.

The really early days were all about spending time talking to our customers and working with them to answer their questions and solve their problems.  We're also an independent store - so we're not tied to a set list of suppliers.  We worked hard with suppliers large and small to find the best and most innovative products.

In 2009 we had out-grown our original store and moved to much larger premises in Morningside.  We also expanded our range and our staff. Our core principles have never changed however-  the customer and their pets are always our first priority.

Our Online Store Starts in 2006

After the success of our original "bricks and mortar" store, we decided to open our first online store in 2006.  We were determined to set our online store up with the same level of customer service as our physical store:  To provide a great range of products; to be available to answer questions and offer advice; and to serve people as best and as fast as we could. We revamped out our online store a couple of years later and the online store continues to grow from strength to strength.

So Who are the People of Pets Unleashed

Here are the staff of Pets Unleashed. We are all passionate pet owners and have many different pet and retail specialities:

Sarah and Susan are the two owners of Pets Unleashed.

Sarah is our Store Manager in charge of overall Shop and Online management day to day, and in charge of marketing, product ordering and accounting. Sarah has a background in biochemistry, accounting, consultancy and several years in the pet industry.  Sarah has 2 dogs, a cockatiel and 2 guinea pigs at home. 

Susan is our back-office "guru".  In charge of IT, HR and keeping Sarah on track. Susan has several years experience in the Pet industry and has 2 very clever dogs,  Maddie and Jemma  at home.

Natalie is our Assistant Manager.  Natalie has a background in Pharmacy and has spent the last 5 years in senior Pet Store roles. Natalie is an Australian Dog Breeding Champion and a fully qualified Dog Behavourist. Natalie often helps people with advice on dog behaviour.

Matt is our Pet Welfare Manager and Aquarium Manager.   Matt  has kept and  worked with many pets and aquariums for a number of years. He has several large aquariums of his own and also keeps turtles, blue tongues, frogs, several species of birds. Matt often answers aquarium and small pet queries for people.

Jess is our Customer Service and Online Sales Co-ordinator.  Jess looks after our online store service. She updates the website, processes the orders, monitors the status of orders and the communication required. Jess has worked as a vet nurse and has just finished her University degree. She is now studying business management. Jess owns dogs and birds and fosters kittens for a welfare group.

Elliot is our Inventory and Storeperson.  Elliot has worked in the USA and in Australia in pets shops and currently looks after our many incoming orders and inventory management.  Elliot adopted one of our Animal Welfare cats and also keeps frogs and fish.

In addition to the above we also have several experienced casual staff who help out across the board.